Shipping policy

1. Where We Ship

We ship worldwide except Russia.

2. Shipping Costs

• No free shipping.

• Shipping costs are calculated at checkout based on your location.

3. Delivery Time

• Estimated delivery: 14 days from shipping.

• Delays may occur due to customs, local postal services, or peak seasons.

4. Tracking Your Order

• Once your order ships, you’ll receive a tracking link via email.

• If you don’t receive tracking details, check your spam folder or contact us.

5. Lost or Delayed Packages

• If your package is delayed, please check the tracking link first.

• If it’s marked as delivered but hasn’t arrived, contact your local courier.

• If your package is lost in transit, email rookies.clo@gmail.com for assistance.

6. Customs & Duties

• International orders may be subject to customs fees or import taxes.

• These charges are the responsibility of the customer and vary by country.

7. Incorrect Shipping Details

• Ensure your shipping info is correct before checkout.

• We are not responsible for lost packages due to incorrect addresses.

For shipping inquiries, contact rookies.clo@gmail.com.